Confirm if Method #1 or #2 is used at the Samsung device site and follow the appropriate procedure.
This validation procedure is performed on both the management tool Administration Console and the Samsung Android device.
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Method #1: Legacy managed with Legacy Workspace (COPE)
On the management tool, verify that the default enrollment is set to "Legacy managed with Legacy Workspace".
On the Samsung Android device:
1. Open Settings >> Biometric and security >> Other security settings >> Device admin apps.
2. Verify that the management tool Agent is listed.
3. Go to the app drawer.
4. Verify that a "Personal" and "Workspace" tab are present.
If on the management tool the default enrollment is not set as "Legacy managed with Legacy Workspace", or on the Samsung Android device the "Personal" and "Work" tabs are not present or the management tool Agent is not listed, this is a finding.
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Method #2: Legacy managed (COBO)
On the management tool, verify that the default enrollment is set as "Legacy managed".
On the Samsung Android device:
1. Open Settings >> Biometric and security >> Other security settings >> Device admin apps.
2. Verify that the management tool Agent is listed.
If on the management tool the default enrollment is not set as "Legacy managed" or the management tool Agent is not listed, this is a finding.