Review Samsung Android Work Environment configuration settings to determine if users are prevented from adding personal email accounts to the work email app.
Confirm if Method #1 or #2 is used at the Samsung device site and follow the appropriate procedure.
This validation procedure is performed on both the management tool Administration Console and the Samsung Android device.
****
Method #1: AE Account management
On the management tool, do the following:
1. in the Work Environment restrictions section, set "Account Management" to "Disable" for: Work email app.
2. Provision the user's email account on their behalf.
For COPE: On the Samsung Android device, do the following:
1. Open Settings >> Work profile >> Accounts.
2. Verify that no account can be added.
3. Verify that the user's work email app has been provisioned with the work email account.
For COBO: On the Samsung Android device, do the following:
1. Open Settings >> Accounts and backup >> Accounts.
2. Verify that no account can be added.
3. Verify that the user's Work email app has been provisioned with the work email account.
If on the management tool "Account Management" is not set to "Disable" for the Work email app, or on the Samsung Android device an account can be added, this is a finding.
****
Method #2: KPE Account Addition Blacklist.
On the management tool, do the following:
1. in the Work Environment KPE Account section, set "Account Addition Blacklist" to "Blacklist all" for: Work email app.
2. Provision the user's email account on their behalf.
For COPE: On the Samsung Android device, do the following:
1. Open Settings >> Work profile >> Accounts.
2. Verify that no account cannot be added.
3. Verify that the user's work email app has been provisioned with the work email account.
For COBO: On the Samsung Android device, do the following:
1. Open Settings >> Accounts and backup >> Accounts.
2. Verify that no account cannot be added.
3. Verify that the user's work email app has been provisioned with the work email account.
If on the management tool "Account Addition Blacklist" is not set to "Blacklist all" for the Work email app, or on the Samsung Android device an account can be added, this is a finding.